Privacy Policy
Solrise Digital ("we", "our", "us") provides website development, hosting, brand design, and digital services. We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our website or services.
1. Information We Collect
1.1 Information You Provide to Us
We may collect personal information that you voluntarily give us through forms, emails, or service enquiries, including:
- Name
- Email address
- Phone number
- Company name
- Project details and service requirements
- Billing and payment information
- Any files or content you submit for a project
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on each page
- Traffic source (how you arrived at our site)
- Cookies and tracking information
1.3 Information from Third Parties
We may receive information through:
- Payment processors (e.g., Stripe, PayPal)
- Analytics platforms (e.g., Google Analytics)
- Hosting or cloud-service providers
- Social media platforms (if you contact us there)
2. Legal Bases for Processing (UK GDPR)
We process your personal data under one or more of the following legal bases:
- Contractual Necessity: To provide a quote, deliver our services, or process payments.
- Legitimate Interests: To improve our website, prevent fraud, maintain security, and grow our business in a way that does not override your rights.
- Consent: For optional marketing communications or non-essential cookies.
- Legal Obligation: To comply with tax, accounting, or regulatory requirements.
3. How We Use Your Information
We use your data to:
- Provide website development, hosting, branding, and digital services
- Communicate regarding projects, support, or enquiries
- Manage invoices, payments, and contracts
- Improve our website design, functionality, and security
- Send marketing or updates (only where consent is given)
- Maintain business records
- Meet legal and regulatory obligations
4. Cookies & Tracking Technologies
We use essential cookies for website functionality. We may also use non-essential cookies (e.g., analytics) only with your consent, as required by PECR.
You may manage or withdraw cookie consent at any time using your browser settings or our cookie control banner.
A separate Cookie Policy may further describe the cookies we use.
5. Sharing Your Information
We do not sell your personal data.
We may share your information with trusted third parties, including:
- Website hosting providers
- Email and communication tools
- Payment processors
- Security or backup providers
- Subcontractors assisting with project delivery
- Legal or regulatory authorities when legally required
All third parties are required to keep your data secure and only use it for agreed purposes.
6. International Data Transfers
If we or our service providers transfer your information outside the UK (e.g., cloud platforms or email tools), we ensure that appropriate safeguards are in place, such as:
- UK "adequacy decisions"
- Standard Contractual Clauses (SCCs)
- Equivalent legal protections for personal data
7. Data Security
We implement technical and organisational measures to protect your personal information, including:
- Encrypted connections (HTTPS)
- Secured hosting environments
- Access controls and authentication
- Regular updates and security monitoring
Despite these measures, no online system is 100% secure, and we cannot guarantee absolute protection.
8. Data Retention
We retain personal data only for as long as necessary for:
- The purpose it was collected
- Legal, tax, and accounting obligations
- Project documentation or support purposes
Typical retention periods:
- Customer records: 6 years
- Payment records (legal requirement): 6 years
- Project files: 1–3 years unless otherwise agreed
- Marketing data: Until you withdraw consent
After retention periods end, data is securely deleted or anonymised.
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data (right to erasure)
- Object to certain processing
- Restrict how your data is used
- Withdraw consent at any time
- Data portability
- Complain to the ICO (Information Commissioner's Office)
To exercise any rights, contact us at: contact@solrisedigital.co.uk
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.
11. Children's Privacy
Our services are not intended for individuals under 16, and we do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated "Last Updated" date.
Last Updated: January 2024
Terms of Service
By accessing or using this website or any services provided by Solrise Digital, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.
1. Use of Website
You may use our website and services solely for lawful purposes. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any part of the website, servers, or systems
- Interfere with or disrupt website functionality
- Upload, transmit, or distribute any malicious code, malware, or harmful content
2. Intellectual Property
All content on this website—including text, graphics, branding, logos, images, digital assets, and software—is the property of Solrise Digital or its content providers and is protected under UK and international copyright and intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works without written permission from Solrise Digital.
3. Service Availability
Solrise Digital strives to provide reliable, high-availability services. However, we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the website or any service at any time, with or without notice.
4. Limitation of Liability
Solrise Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or any of our services. Our liability is limited to the maximum extent permitted by law.
5. Payment and Billing
You agree to pay all fees associated with the services you select from Solrise Digital. Current pricing and service details are available on our brand and product websites.
- Solrise Digital may update pricing structures with reasonable prior notice.
- Payments must be made on time to avoid service suspension or termination.
- Refund eligibility and processing follow our published refund policies for each service category.
- Chargebacks or payment disputes may result in immediate service termination.
6. UK/EU Consumer Rights
In accordance with applicable UK and EU consumer protection laws, individual consumers may have the statutory right to cancel a purchase within 14 days of the order date (the "cooling-off period").
However, this right does not apply once a digital service has been fully delivered, provisioned, or activated, provided that you:
- Gave explicit consent for immediate service delivery, and
- Acknowledged the loss of your right to cancel.
Digital Services
Once delivery has begun, files have been provided, or work has commenced at your request, these services become non-refundable under consumer law.
Custom Work & Bespoke Services
For personalized or custom services (e.g., bespoke designs, tailored digital solutions):
- Refunds are only available before work has started.
- Once work has begun or resources have been allocated, the order becomes non-refundable.
Unprovisioned Services
If a digital service has not yet been started, delivered, or provisioned, you may request a cancellation within the 14-day cooling-off period.
Solrise Digital will confirm whether any work has begun before approving a refund.
7. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: January 2024
Cookie Policy
This website uses cookies to enhance user experience and analyze website traffic. By continuing to use this site, you consent to our use of cookies.
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: These are necessary for the website to function properly
- Analytics Cookies: These help us understand how visitors interact with our website
- Preference Cookies: These remember your preferences and settings
Managing Cookies
You can control and manage cookies in various ways. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Please note that disabling cookies may affect the functionality of this website.
Third-Party Cookies
Some cookies on our website are set by third-party services. We have no control over these cookies, and you should refer to the third party's privacy policy for more information.
Last Updated: January 2024
Refund Policy
At Solrise Digital, we strive to deliver high-quality digital services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
1. General Refund Principles
Refund eligibility is determined according to the policies defined for each service category.
All refund requests are assessed on a case-by-case basis and may be declined if:
- Work has already begun
- Deliverables have been provided
- Services have been activated or provisioned
- Resources have been allocated to your project
Refunds are only issued when clearly permitted under this policy.
2. Deposits
For website development, branding, design work, or any bespoke project-based service, all deposits paid to Solrise Digital are strictly non-refundable.
Deposits cover project preparation, scheduling, early-stage work, and resource allocation. Because these commitments begin immediately, deposits cannot be refunded under any circumstances, even if the project does not proceed.
3. UK/EU Consumer Rights
Under applicable UK and EU consumer protection laws, individual consumers may have a statutory right to cancel certain purchases within 14 days of the order date (the "cooling-off period").
However, this right does not apply once a digital service has been started, delivered, activated, or provisioned, provided that you gave explicit consent to begin work immediately and acknowledged the loss of your right to cancel.
4. Digital Services
This includes branding services, digital assets, graphic design work, web design or development, and software-based or digital content services.
These services become non-refundable once:
- Work has started
- Files or drafts have been provided
- Access has been granted
- Any progress has been made at your request
If the digital service has not yet been started or provisioned, you may request cancellation within the 14-day cooling-off period.
5. Custom Work & Bespoke Services
For customised or tailored services—such as bespoke branding, custom website development, tailored digital solutions, or personalised creative work:
- Refunds are only available before work has begun
- Once resources have been allocated or any work has started, the order becomes fully non-refundable
- Deposits are always non-refundable, even if work has not yet progressed beyond the planning stage
6. Hosting & Subscription Services
For hosting packages, website maintenance plans, or other subscription-based services:
- Refunds may be available for unused portions of prepaid services if cancelled within the cooling-off period
- Once the service has been activated, provisioned, or configured, refunds are not available for the current billing cycle
- Future billing periods can be cancelled to prevent further charges
- Setup fees or configuration work are non-refundable once completed
7. Refund Request Process
To request a refund, contact us at contact@solrisedigital.co.uk
Please include:
- Order number / invoice
- Service purchased
- Reason for the refund request
Solrise Digital will review your request and verify whether work has started, resources have been allocated, or services have been provisioned. Refunds, if approved, will be processed to the original payment method within 14 business days.
8. Non-Refundable Items
The following are non-refundable:
- Deposits for any custom or bespoke projects
- Services where work has already begun
- Digital files, assets, or deliverables already provided
- Hosting or subscription services once activated
- Services used or consumed during the billing period
- Payment processor fees (e.g., Stripe, PayPal)
- Any service explicitly marked as non-refundable at checkout
9. Chargebacks and Payment Disputes
Submitting a chargeback may result in:
- Immediate service suspension
- Termination of active projects
- Additional administrative fees
We encourage customers to contact us directly to resolve any concerns before initiating a chargeback.
10. Changes to This Policy
Solrise Digital reserves the right to update or modify this Refund Policy at any time. Significant changes will be posted on our website or communicated through appropriate channels. Continued use of our services indicates acceptance of the updated policy.
Last Updated: January 2024
